Measuresoft Quality Policy
It is the policy of Measuresoft to achieve total customer
satisfaction and meet customer requirements by delivering
quality software products and services.
We meet customer requirements by understanding and
communicating clearly with our customers.
We provide products and services in an open, honest and
professional manner in order to build and sustain healthy
long-term relationships with our customers and suppliers that
are based on mutual respect and benefit.
We deliver quality software by recruiting, training and
retaining qualified and competent personnel.
Measuresoft continuously improves the effectiveness of its
systems by setting and reviewing objectives for business
processes through management reviews and by ensuring the
effectives of business processes and by regularly soliciting
feedback from personnel, customers and independent auditors.
Measuresoft ISO 9001 Project
Measuresoft achieved ISO 9001 in
1998. Measuresoft implemented its Quality Management System
through a 12 month cluster programme provided by the Centre for
Software Engineering (CSE) at Dublin City University. The
cluster provided a step by step framework to achieving ISO9001.
Key steps included the documentation and application of
procedures covering development lifecycle, project management,
configuration management, auditing and customer support. Every
member of staff made a valuable contribution to the development
and implementation of the QMS. Measuresoft decided to use an
online system and selected Microsoft Visual Sourcesafe as both a
document control and configuration management tool. SGS Yarsley
performed the successful assessment.
ISO 9001 was achieved within a 13 month time frame and
critical factors for success included:
- Strong commitment from management and staff
- Cluster step by step framework
- Small team with clear lines of communication.
- Stable systems environment
- Process approach to procedures
- Advice and backup from an experienced consultant.
Measuresoft undertakes a bi-annual review of the quality
system. In addition Measuresoft has recently passed a Motorola
CMM Quality System Review and has initiated a Software Process
Improvement Programme in 2000.
Irish Government Minister for Social, Community and Family
Affairs, Dermot Ahern, presenting the ISO 9001 certificate to
Rob Byrne, Michael Kerley and Fergal Cassidy outside the
Measuresoft premises in Partnership Court, Dundalk.
ISO 9001 links
http://www.sgs.co.uk/
SGS, ISO 9001 Auditors
http://www.cse.dcu.ie/ Centre
for Software Engineering Dublin
http://www.iso.ch/ ISO
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